Value City Furniture

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Reviews

• Vanessa Thomas

  Jun, 30 2018
  ★ ★ ☆ ☆ ☆
  Visit the store twice was not greeted both times actually had to ask for assistance. Merchandise will not be delivered till February due to out of stock. Manager on duty not willing to offer any kind of gesture. At least the sales rep was a pleasure to work with.
• Madison Smith

  Jun, 19 2018
  ★ ☆ ☆ ☆ ☆
  Placed an order in January and a vanity set I ordered never came with the rest of my furniture. I called from January to March to get my money back since the Vanity never came, and for 2 months I was told they couldn't give me my money back because it was already out for delivery. Finally after 2+ months of this, they told me the product was out of stock (odd it never existed in the first place after being told for 2 months it was out for delivery??). Additionally, I originally came to the store searching for 1 thing: a couch where the middle part of the couch has the option to fold down. I worked with Mike K. who took me right to a couch that did this. When the couch got delivered, the middle section did not fold down. After talking to several people in customer service, no one could help me and they transferred me to Mike, the man who showed me my "dream couch". He acted like he didn't remember me and told me the couch section doesn't have the option to fold down (I literally just walked around with him and he took me to the couch where the middle section folds down). He told me he'd call me back...that was 2 months ago and I never heard back from him even after trying to call him several times. I gave up on getting the couch I wanted, its not even worth trying to get what I PAID FOR and ordered. Thirdly, an ottoman I ordered came with a rip in it. And fourthly, the coffee table I ordered, when it got delivered, the drawers don't go in and out. Oh, and I ordered 4 bar stools with this order too, which I got a call back after a few weeks that they were out of stock. I don't think I could have had a worse experience.

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